Authentication and authorization information. conf extension and hold the information for different aspects of your ITSI configurations. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.Splunk IT Service Intelligence configuration information is stored in configuration files. Somerford is committed to promoting and supporting the wellbeing of all of its staff. Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working. * invest in staff education to meet future customer needs.Ĭhanges in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. * take on new partners to enhance our solutions portfolio * continue to grow the workforce by over 10% in the same year * in 2020, gain an 11% increase in revenues * avoid compulsory redundancies and minimised furlough * give uninterrupted service to our customers * organised e-based social events to maintain interaction * regular contact, albeit remotely, to prevent isolation * providing safe office space where staff personal circumstances dictated * home working to avoid unnecessary exposure to the virus Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.įor further details, please see our Carbon Reduction Plan online at ĭuring the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment. Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Insight into cloud-native, microservice and monolithic applications with code-level visibilityĪs an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.Find and Fix customer-facing issues across web and mobile.Improve hybrid cloud performance with instant visibility and real-time alerts.Make on-call less frustrating and improve business outcomes.Consolidate capabilities, reduce platform and application specific tools.Uses machine learning to detect patterns and dynamically adapt thresholds. Delivers a central, unified view of critical IT services.Automate alerts, remediation and incident workflows- faster resolution time.Real-time network intelligence, avoid costly network escalations/downtime.Ensure Service Performance with Full Visibility, AIOps and incident intelligence.Synthetic Monitoring of Real User Journeys, Visualising your Users Experience.Cloud monitoring and microservices with Application Performance Monitoring APM.Physical and virtual infrastructure monitoring.AIOps provides service insights, event analytics and automated remediation.Provides business and service context to prioritise incident investigation.Big Data Analytics, using Machine Learning and Artificial Intelligence.Quickly determine the origin of an incident and its root-cause.Real-time analysis for operational intelligence and business reporting.
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